Inbound Support Specialist: Paid Training & Benefits

Alorica; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Medical and dental benefits

Paid time off

Paid holiday and sick time

Employee discounts

Job summary

Alorica in Fort Myers, FL is seeking a full-time Customer Service Representative to assist customers via phone, email, chat, and social media. You will resolve questions, update records, and escalate when needed, contributing to brand loyalty and satisfaction.

The role emphasizes stellar service, calm communication, and the ability to use standard Windows applications. A positive attitude and teamwork are valued.

Qualifications

• Handles inquiries via phone, email, chat, or social media to resolve questions.
• Maintains and updates customer information as necessary.
• Escalates calls to supervisor when needed and appropriate.
• Familiarity with Windows, Word, and Excel applications.

Responsibilities

• Offer customer support through multiple channels to resolve questions or concerns.
• De-escalate issues and build positive relationships with customers.
• Upsell products as necessary and appropriate.
• Track call-related information for auditing and reporting purposes.

Skills

Stellar customer service

Strong communication

Calm under pressure

Bilingual language skills a plus

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Job description

Alorica in Fort Myers, FL is seeking a full-time Customer Service Representative to assist customers via phone, email, chat, and social media. You will resolve questions, update records, and escalate when needed, contributing to brand loyalty and satisfaction.

The role emphasizes stellar service, calm communication, and the ability to use standard Windows applications. A positive attitude and teamwork are valued.