Customer Experience Specialist — Financial Services

Alorica SST; Saint Joseph (MO); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health, dental and vision coverage

Paid time off

401(k) retirement plan

Tuition reimbursement

Employee discounts

Job summary

Alorica SST is hiring a Customer Service Representative at our St. Joseph, MO location. The role is full-time, with hourly compensation ranging from $15 to $17, and focuses on supporting financial services clients.

You’ll solve customer questions, document interactions, and help customers make the most of our products with friendly, clear communication. We value calm under pressure, accuracy in records, and a genuine willingness to assist.

Qualifications

• Require high school diploma or GED.
• 12 months of customer service or sales experience preferred.

Responsibilities

• Guide customers through questions, concerns, or challenges they encounter while using the product or service.
• Listen actively to understand the root of the issue and provide clear, effective solutions.
• Record detailed call information for auditing, reporting, and follow-up purposes.
• Maintain and update customer records to ensure accurate and current information.
• Identify opportunities to introduce customers to new or enhanced services that meet their needs.
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.

Skills

Customer service

Active listening

Problem solving

Detail oriented

Communication

Education

High school diploma or GED

Job description

Alorica SST is hiring a Customer Service Representative at our St. Joseph, MO location. The role is full-time, with hourly compensation ranging from $15 to $17, and focuses on supporting financial services clients.

You’ll solve customer questions, document interactions, and help customers make the most of our products with friendly, clear communication. We value calm under pressure, accuracy in records, and a genuine willingness to assist.