Inbound Customer Service Representative- Immediate Openings

Alorica; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Medical and dental benefits

Paid time off

Paid holiday and sick time

Employee discounts

Job summary

Alorica in Fort Myers, FL is seeking a full-time Customer Service Representative to assist customers via phone, email, chat, and social media. You will resolve questions, update records, and escalate when needed, contributing to brand loyalty and satisfaction.

The role emphasizes stellar service, calm communication, and the ability to use standard Windows applications. A positive attitude and teamwork are valued.

Qualifications

• Handles inquiries via phone, email, chat, or social media to resolve questions.
• Maintains and updates customer information as necessary.
• Escalates calls to supervisor when needed and appropriate.
• Familiarity with Windows, Word, and Excel applications.

Responsibilities

• Offer customer support through multiple channels to resolve questions or concerns.
• De-escalate issues and build positive relationships with customers.
• Upsell products as necessary and appropriate.
• Track call-related information for auditing and reporting purposes.

Skills

Stellar customer service

Strong communication

Calm under pressure

Bilingual language skills a plus

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Job description

• Full-time

Company Description

At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Job Description

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

Qualifications

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call-related information for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues
• Upsells to customers as necessary

JOB REQUIREMENTS

Minimum Education and Experience:

• High School Diploma or GED required; college degree preferred
• Phone-related customer service a major plus
• Familiarity with Microsoft Windows, Word, and Excel applications
• Bilingual language skills a plus

Knowledge, Skills and Abilities:

• Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
• Ability to use phone and computer systems
• Excellent oral and written communication skills
• Ability to stay composed and objective
• Conversational, patient and confident, with a positive attitude

WORKING CONDITIONS

• A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
• Constant usage of phone and computer systems

Physical Demands

• Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

TAKE THE NEXT STEP

Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Equal Opportunity Employer - Veterans/Disabled

Additional Information

WHY JOIN ALORICA?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of

Making Lives Better with Alorica

, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better... one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:

• Paid training
• Medical and dental benefits
• Paid time off
• Paid holiday and sick time
• Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at best.

So what do you say? Ready to take the next step?