Call Center Customer Care Specialist

Alta Resources; Fort Myers (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Alta Resources in the United States (Fort Myers, FL) is hiring Call Center Representatives to provide professional, high-quality customer service on full-time and part-time schedules. You will listen to customers, discuss their needs and resolve issues with empathy.

This role requires strong communication, the ability to build relationships with clients and coworkers, and solid time management. Training and growth opportunities are available in a supportive, fast-paced environment.

Qualifications

• High school diploma or equivalent required; post high school education is preferred.
• Previous customer service, sales, training, or member retention experience.
• Ability to quickly learn programs and navigate a Windows environment.
• Polished phone demeanor and etiquette.

Responsibilities

• Handle inbound and outbound calls, email, social media to assist customers.
• Troubleshoot issues and provide product support to clients.
• Investigate questions and follow up to resolve concerns promptly.
• Offer solutions and product information with urgency, positivity and empathy.

Skills

Interpersonal skills

Verbal communication

Written communication

Relationship building

Time management

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Alta Resources in the United States (Fort Myers, FL) is hiring Call Center Representatives to provide professional, high-quality customer service on full-time and part-time schedules. You will listen to customers, discuss their needs and resolve issues with empathy.

This role requires strong communication, the ability to build relationships with clients and coworkers, and solid time management. Training and growth opportunities are available in a supportive, fast-paced environment.