Customer Support Advocate — Growth & Impact

Alorica; Florida; In loco; USD 20.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Complimentary coffee

Free on-site parking

Break rooms

Health, dental, and vision with HSA

Paid time off

Flexible pay: daily or weekly

401(k)

Leadership development programs

Tuition reimbursement

Employee discounts

Employee assistance program

Additional voluntary benefits

Descrizione del lavoro

Alorica Inc. is hiring a Customer Support Advocate in Florida. You’ll listen to customers, identify their needs, and explain solutions clearly to ensure satisfaction.

You’ll stay calm under pressure, keep data accurate, and aim to leave customers better off than when they reached out. This full-time role in Miami Lakes focuses on resolving product issues, processing PARs up to $750, and delivering excellent service across calls and surveys.

Competenze

• 6+ months of exceptional Customer Service and Communication skills.
• Strong computer navigation skills.
• Highly organized and detail-oriented.
• Negotiation and Multi-tasking expertise.
• Strong Problem Solving and Decision-making abilities.
• Conversational, patient, and confident communication style with a positive attitude.

Mansioni

• Responds to customer contacts (calls and survey comments) regarding products, product failures, warranties, and retail-related issues in a non-scripted environment.
• Authorized to decide and implement the best course of action to resolve the customer’s issue.
• Manages customer caseload on an on-going basis to ensure that follow-up and case closure is handled in accordance with departmental standards.
• Makes effective financial decision related to customer goodwill and Policy Adjustment Request (PAR) on a case-by-case basis to enhance customer loyalty and perception of the company’s experience without manager approval of up to $750 per case.
• Makes outbound calls to customers to set follow-up expectations.
• Works with retailers, field staff, or departmental liaisons to work towards a resolution for customers.

Conoscenze

Customer service

Communication skills

Computer navigation

Organized & detail-oriented

Negotiation & multitasking

Problem solving & decision-making

Positive attitude in communication

Formazione

High school diploma or GED

Descrizione del lavoro

Alorica Inc. is hiring a Customer Support Advocate in Florida. You’ll listen to customers, identify their needs, and explain solutions clearly to ensure satisfaction.

You’ll stay calm under pressure, keep data accurate, and aim to leave customers better off than when they reached out. This full-time role in Miami Lakes focuses on resolving product issues, processing PARs up to $750, and delivering excellent service across calls and surveys.