Customer Experience Specialist: Inbound/Outbound Support

MCI; Las Cruces (NM); On-site; USD 28,000 - 42,000; Full time

Job summary

MCI in Las Cruces, NM is seeking a Customer Service Representative who is empathetic, solution-oriented, and thrives in a fast-paced, customer-focused environment. You will handle inbound and outbound calls, resolve issues, and help customers navigate products and services.

The role requires strong communication, the ability to multitask, and a team-oriented mindset, with emphasis on first-contact resolution and reliable attendance in a dynamic office setting.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to type at least 20 WPM.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with Windows operating systems.
• Dependable and punctual with a strong work ethic.
• Customer-first mindset: empathetic, patient, and responsive.

Responsibilities

• Engage with customers via inbound and outbound calls, providing friendly and professional support.
• Actively listen to customer concerns and deliver effective, timely resolutions.
• Use internal systems to manage accounts, process claims, and retrieve information.
• Identify opportunities to upsell or upgrade products and services.
• Clearly explain products, services, and processes to customers.
• Escalate complex issues to the appropriate team when needed.
• Strive for first-call resolution through strong problem-solving skills.
• Stay current with training, meetings, and process updates.
• Maintain excellent attendance and punctuality.

Skills

Strong written and verbal

Type at least 20 WPM

Customer-first mindset

Multitask

Team player

Dynamic environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows operating systems

Job description

MCI in Las Cruces, NM is seeking a Customer Service Representative who is empathetic, solution-oriented, and thrives in a fast-paced, customer-focused environment. You will handle inbound and outbound calls, resolve issues, and help customers navigate products and services.

The role requires strong communication, the ability to multitask, and a team-oriented mindset, with emphasis on first-contact resolution and reliable attendance in a dynamic office setting.