Inbound Customer Service Specialist - Growth & Benefits

MCI; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits (medical, dental, vision)

Incentives and rewards

Job summary

MCI is seeking Customer Service Representatives in Las Cruces, NM to support inbound service for commercial and public sector clients. This role involves troubleshooting technical issues, handling inquiries, and delivering exceptional customer service as part of a dynamic team.

Qualified candidates will have a high school diploma, fluency in English, and strong organizational and communication skills. Additionally, the position offers various benefits like health insurance and paid time off.

Qualifications

• 18 years of age or older.
• Fluent in English, both written and spoken.
• Typing speed of 20+ words per minute.
• Ability to evaluate and troubleshoot customer issues.
• Strong attendance and punctuality.

Responsibilities

• Handle inbound inquiries and troubleshoot basic technical issues.
• Listen to customers and resolve issues effectively.
• Utilize systems to manage accounts and complete tasks.
• Recognize and elevate customer dissatisfaction.
• Ensure first-call resolution through problem-solving.

Skills

Customer-service orientation

Conflict resolution

Problem solving

Excellent communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows PC applications

Job description

MCI is seeking Customer Service Representatives in Las Cruces, NM to support inbound service for commercial and public sector clients. This role involves troubleshooting technical issues, handling inquiries, and delivering exceptional customer service as part of a dynamic team.

Qualified candidates will have a high school diploma, fluency in English, and strong organizational and communication skills. Additionally, the position offers various benefits like health insurance and paid time off.