Inbound Service Scheduler & Dispatch Coordinator

Johnson Controls, Inc.; Kansas City (MO); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Benefits package

Job summary

Johnson Controls, Inc. is seeking a Schedule Inbound Coordinator in Kansas City to support field operations within the NDC Security Domain. You will manage service dispatch, coordinate with technicians and customers, and help drive efficient service delivery and strong relationships.

The role requires solid communication, MS Office skills, and the ability to adapt to rapid changes while meeting KPIs and providing reliable scheduling support.

Qualifications

• Minimum of 1 year customer service experience.
• Flexibility to perform other duties as assigned.
• Maintain above satisfactory attendance.

Responsibilities

• Schedule service requests and coordinate field technician calls.
• Meet or exceed Key Performance Indicators.
• Communicate effectively with customers and technicians.
• Handle day-to-day operation and scheduling of service jobs.

Skills

Written Communication

Verbal Communication

Detail Oriented

Flexibility

Composure

Microsoft Office

Excel

Decision Making

Problem Solving

Critical Thinking

Proactive

Time Management

Prioritization

Self-Management

Accountability

Change Agent

Job description

Johnson Controls, Inc. is seeking a Schedule Inbound Coordinator in Kansas City to support field operations within the NDC Security Domain. You will manage service dispatch, coordinate with technicians and customers, and help drive efficient service delivery and strong relationships.

The role requires solid communication, MS Office skills, and the ability to adapt to rapid changes while meeting KPIs and providing reliable scheduling support.