Schedule Inbound Coordinator

Johnson Controls; Kansas City (MO); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Johnson Controls in Kansas City, MO seeks a Schedule Inbound Coordinator to dispatch service and support field operations within the Security Domain.

They will work closely with NDC Team Managers, Service Dispatch Coordinators, Field Service Managers, peers and customers to drive key business initiatives and service delivery such as managing email service request backlog, guard dispatch, emergency ticket dispatching, coordinate third party vendor meets, Field Technician calls for assistance or

Qualifications

• Minimum 1 year of customer service experience.
• Flexibility to perform other duties as assigned.
• Maintain above satisfactory attendance.

Responsibilities

• Perform service dispatch and support field operations within the Security Domain.
• Coordinate with NDC Team Managers, Service Dispatch Coordinators, Field Service Managers, peers and customers to drive service delivery.
• Manage email service request backlog, guard dispatch, emergency ticket dispatching, and ticket management; respond to inquiries to drive field service delivery.

Skills

Good communication

Detail oriented

Flexibility

Composure

Microsoft Office

Confidence

Problem Solving

Critical Thinking

Proactive Decision Making

Time Management

Tools

Microsoft Office

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

The NDC Schedule Inbound Coordinator (SIC) is responsible for performing service dispatch and supporting field operation activities within the Security Domain of JCI. They will work closely with NDC Team Managers, Service Dispatch Coordinators, Field Service Managers, peers and customers to drive key business initiatives and service delivery such as managing email service request backlog, guard dispatch, emergency ticket dispatching, coordinate third party vendor meets, Field Technician calls for assistance or ticket management, accountable for establishing strong professional relationships with field personnel, answering and responding to internal and external inquiries from customers along with other duties to drive field service delivery.

They are expected to be able and willing to perform and partner across all major functions within the Schedule Inbound Coordinator role including They are expected to be able and willing to perform and partner across all major functions within the Schedule Inbound Coordinator role including inbound customer and service tech call handling, Guard Dispatch, and workorder request management.

How you will do it

As a Schedule Inbound Coordinator, it is important to exhibit excellent communication skills, have basic knowledge of computer applications, Microsoft Excel, strong organizational and decision-making skills. Must be flexible and able to deal with rapid change at a moment’s notice is key. NDC SIC team members must be able to speak confidently with customers and technicians in driving the day-to-day operation and scheduling of service jobs. SI Coordinators are responsible for scheduling service requests, managing technician calls, meeting or exceeding Key Performance Indicators, and other duties as assigned.

What we look for

Required Minimum of 1-year customer service Flexibility to perform other duties as assigned Maintain above satisfactory attendance

Skills Required

• Good written and verbal communication skills
• Detailed Oriented
• Flexibility
• Composure
• Knowledge of Microsoft office (Email/Excel) and other required programs
• Confidence
• Problem Solving
• Composure
• Critical Thinking Skills
• Proactive Decision Making Skills
• Self-Motivated/Driven
• Time Management and Prioritization skills
• Ability to Self-Manage
• Accountability
• Change Agent

HIRING HOURLY RANGE

$20.67 - $27 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.