Schedule Dispatch Coordinator I

YDU JC Air Cond & Ref Inc.- Dubai; Kansas City (MO); In loco; USD 29.000 - 37.000; Tempo pieno

Descrizione del lavoro

Johnson Controls is seeking a NDC Schedule Dispatch Coordinator to support field operation activities within the Security Domain. You will work with team managers and customers to drive service delivery, manage ticket backlog, and ensure on-time scheduling for technicians.

Ideal candidates have at least 1 year in dispatch or customer service, strong written and verbal communication, and proficiency with Microsoft Excel.

Competenze

• Minimum of 1 year of customer service and dispatch scheduling experience.
• Flexibility to perform other duties as assigned.
• Proficient in written and verbal communication; comfortable in a fast-paced environment.
• Familiarity with Microsoft Office and related programs.

Mansioni

• Dispatch field service activities and coordinate schedules.
• Maintain aging service ticket backlog and SLA compliance.
• Coordinate with vendors and field personnel; respond to inquiries.

Conoscenze

Service dispatch scheduling

Customer service

Communication skills

Microsoft Excel

Strumenti

Microsoft Office

Excel

Email

Descrizione del lavoro

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

The NDC Schedule Dispatch Coordinator is responsible for performing dispatch in support of field operation activities within the Security Domain of JCI. They will work closely with NDC Team Managers, Field Service Team Managers, internal Operational Excellence partners, peers, and customers to drive key business initiatives and service delivery. This support includes managing aging service ticket backlog, SLA agreements, ensure technician schedule efficiency, coordinate third party vendor meets, accountable for establishing strong professional relationships with field personnel, answering, and responding to internal and external inquiries along with other duties to drive field service delivery. Schedule Dispatch Coordinators are expected to be able and willing to perform all major functions within the Schedule Dispatch Coordinator role including inspection dispatch and supporting repair parts management, and other duties as assigned.

How you will do it

Important to exhibit excellent communication skills, basic knowledge of computer applications, Microsoft Excel skills, strong organizational and decision‑making ability. Being flexible and able to deal with rapid change at a moment’s notice is key to success. NDC team members must be able to speak confidently in driving day‑to‑day operations and scheduling of service dispatch.

What we look for

• Required Minimum of 1‑year customer service Service dispatch scheduling experience
• Flexibility to perform other duties as assigned
• Maintain above satisfactory attendance
• Skills Required Good written and verbal communication skills, detail‑oriented, flexibility, composure under pressure
• Knowledge of Microsoft office (Email/Excel) and other required programs
• Confidence, problem‑solving, critical thinking skills, positive proactivity
• Decision‑making, self‑motivated/driven, time management and prioritization capability
• Ability to self‑manage, accountability, change agent

HIRING HOURLY RANGE: $20.67 - $27 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.