Schedule Inbound Coordinator

Johnson Controls, Inc.; Kansas City (MO); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Benefits package

Job summary

Johnson Controls, Inc. is seeking a Schedule Inbound Coordinator in Kansas City to support field operations within the NDC Security Domain. You will manage service dispatch, coordinate with technicians and customers, and help drive efficient service delivery and strong relationships.

The role requires solid communication, MS Office skills, and the ability to adapt to rapid changes while meeting KPIs and providing reliable scheduling support.

Qualifications

• Minimum of 1 year customer service experience.
• Flexibility to perform other duties as assigned.
• Maintain above satisfactory attendance.

Responsibilities

• Schedule service requests and coordinate field technician calls.
• Meet or exceed Key Performance Indicators.
• Communicate effectively with customers and technicians.
• Handle day-to-day operation and scheduling of service jobs.

Skills

Written Communication

Verbal Communication

Detail Oriented

Flexibility

Composure

Microsoft Office

Excel

Decision Making

Problem Solving

Critical Thinking

Proactive

Time Management

Prioritization

Self-Management

Accountability

Change Agent

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

The NDC Schedule Inbound Coordinator (SIC) is responsible for performing service dispatch and supporting field operation activities within the Security Domain of JCI. They will work closely with NDC Team Managers, Service Dispatch Coordinators, Field Service Managers, peers and customers to drive key business initiatives and service delivery such as managing email service request backlog, guard dispatch, emergency ticket dispatching, coordinate third party vendor meets, Field Technician calls for assistance or ticket management, accountable for establishing strong professional relationships with field personnel, answering and responding to internal and external inquiries from customers along with other duties to drive field service delivery. They are expected to be able and willing to perform and partner across all major functions within the Schedule Inbound Coordinator role including They are expected to be able and willing to perform and partner across all major functions within the Schedule Inbound Coordinator role including inbound customer and service tech call handling, Guard Dispatch, and workorder request management.

How you will do it

As a Schedule Inbound Coordinator, it is important to exhibit excellent communication skills, have basic knowledge of computer applications, Microsoft Excel, strong organizational and decision-making skills. Must be flexible and able to deal with rapid change at a moment’s notice is key. NDC SIC team members must be able to speak confidently with customers and technicians in driving the day-to-day operation and scheduling of service jobs. SI Coordinators are responsible for scheduling service requests, managing technician calls, meeting or exceeding Key Performance Indicators, and other duties as assigned.

What we look for

Required

• Minimum of 1-year customer service
• Flexibility to perform other duties as assigned
• Maintain above satisfactory attendance

Skills Required

• Good written and verbal communication skills, Detailed Oriented, Flexibility, Composure
• Knowledge of Microsoft office (Email/Excel) and other required programs
• Confidence, Problem Solving, Composure Critical Thinking Skills, Proactive
• Decision Making Skills, Self-Motivated/Driven, Time Management and Prioritization skills
• Ability to Self-Manage, Accountability, Change Agent

HIRING HOURLY RANGE: $20.67 - $27 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.