Dispatch & Scheduling Coordinator I

Johnson Controls, Inc.; Kansas City, Northern (MO, KY); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls, Inc. is seeking a Schedule Dispatch Coordinator to support field operations within the Security Domain. You will manage dispatch, aging service tickets, and SLA adherence, coordinate third-party vendors, and foster strong relationships with field personnel and customers.

Responsibilities include inspection dispatch, parts management support, and responding to inquiries. Strong Excel and communication skills required; flexibility and reliability essential for day-to-day

Qualifications

• 1+ year of customer service experience.
• Experience with service dispatch scheduling.
• Willingness to perform other duties as assigned.
• Good attendance record.

Responsibilities

• Support field operation dispatch in the Security Domain.
• Manage aging service ticket backlog and SLA adherence.
• Coordinate third-party vendor meetings and field communication.
• Establish strong relationships with field personnel and customers.
• Assist with inspection dispatch and parts management.

Skills

Customer service

Dispatch scheduling

Communication skills

Time management

Problem solving

Tools

Microsoft Office

Job description

Johnson Controls, Inc. is seeking a Schedule Dispatch Coordinator to support field operations within the Security Domain. You will manage dispatch, aging service tickets, and SLA adherence, coordinate third-party vendors, and foster strong relationships with field personnel and customers.

Responsibilities include inspection dispatch, parts management support, and responding to inquiries. Strong Excel and communication skills required; flexibility and reliability essential for day-to-day