Service Dispatcher

Morgan Hunter; Shawnee (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Morgan Hunter, a Kansas City-area partner, is seeking a Service Dispatcher to coordinate service requests and technician schedules. You will act as a key contact for customers and field staff, ensuring smooth operations and timely communications.

The ideal candidate is friendly, organized, and adaptable, with the ability to stay calm when priorities shift and strong written and verbal communication to support field teams.

Qualifications

• Previous dispatch, scheduling, logistics, customer service, or administrative experience preferred
• Strong customer service skills with a friendly and professional communication style
• Highly organized with the ability to manage multiple moving priorities
• Calm and even-keeled when handling urgent requests or challenging situations
• Strong verbal and written communication skills

Responsibilities

• Receive, prioritize, and schedule incoming customer service requests
• Gather service details, create work orders, and assign technicians based on availability and urgency
• Manage daily, weekly, and recurring technician schedules, adjusting quickly as emergency requests arise
• Monitor active work orders and follow up with technicians to ensure assignments and documentation are completed
• Review technician service reports and assist with service-related paperwork and reporting
• Communicate with customers regarding service needs and route concerns to the appropriate team members
• Assist with additional administrative responsibilities and cross-train to provide coverage across the office team

Skills

Customer service

Scheduling / Dispatch

Organization

Communication

Tools

Outlook

Word

Excel

Bluebeam

Sage

Job description

Johnson County Area | Direct hire | Onsite Morgan Hunter is partnering with a growing Kansas City-area organization to add a Service Dispatcher to their team.

This role will coordinate service requests and technician schedules while serving as a key point of contact for customers and field employees.

The ideal candidate is friendly, organized, and adaptable, with the ability to stay calm when priorities shift quickly.

Responsibilities

• Receive, prioritize, and schedule incoming customer service requests
• Gather service details, create work orders, and assign technicians based on availability and urgency
• Manage daily, weekly, and recurring technician schedules, adjusting quickly as emergency requests arise
• Monitor active work orders and follow up with technicians to ensure assignments and documentation are completed
• Review technician service reports and assist with service-related paperwork and reporting
• Communicate with customers regarding service needs and route concerns to the appropriate team members
• Assist with additional administrative responsibilities and cross-train to provide coverage across the office team

Qualifications

• Previous dispatch, scheduling, logistics, customer service, or administrative experience preferred
• Strong customer service skills with a friendly and professional communication style
• Highly organized with the ability to manage multiple moving priorities
• Calm and even-keeled when handling urgent requests or challenging situationsStrong verbal and written communication skills
• Strong attention to detail and follow-through
• Experience with Outlook, Word, Excel, Bluebeam, or Sage is a plus

MH456 Keywords: Scheduling Coordinator, Customer Service, Administrative Support, Admin