Inbound Sales Specialist - Tech CX Growth

MCI; Killeen (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

MCI is seeking a Full-Time Inbound Sales Representative in Killeen, TX to assist customers with questions and purchasing needs. You will deliver outstanding service while identifying opportunities to recommend products and services that fit each customer's needs.

The role focuses on guiding customers through the purchasing process and meeting sales targets. Ideal candidates are highly motivated, have strong communication skills, and can multitask in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Excellent communication and listening skills.
• Customer-focused with strong interpersonal skills.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving abilities.
• Reliable attendance and punctuality.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Understand customer needs and recommend appropriate products or services.
• Guide customers through the purchasing process.
• Build trust through excellent customer service.
• Meet sales and performance goals.
• Accurately document customer interactions.
• Maintain knowledge of products, services, and promotions.
• Follow company policies and quality standards.

Skills

Excellent communication

Active listening

Customer focus

Multitasking

Interpersonal skills

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Inbound Sales Representative in Killeen, TX to assist customers with questions and purchasing needs. You will deliver outstanding service while identifying opportunities to recommend products and services that fit each customer's needs.

The role focuses on guiding customers through the purchasing process and meeting sales targets. Ideal candidates are highly motivated, have strong communication skills, and can multitask in a fast-paced environment.