Customer Support & Upsell Specialist (In-Office)

MCI; Killeen (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

MCI is seeking a dedicated Customer Service Representative in Killeen, TX. This full-time & part-time on-site position involves supporting inbound projects and troubleshooting basic technical issues.

Ideal candidates are natural problem solvers who excel in customer relations and can multi-task in a fast-paced environment. Responsibilities include engaging with customers, documenting claims, and adhering to company policies.

Qualifications include a high school diploma and effective communication skills. Join us to help build strong customer relationships.

Qualifications

• Must be 18 years of age or older.
• The ability to read and speak English fluently.
• Experience with data-entry utilizing a computer.
• Ability to type swiftly and accurately (20+ words a minute).
• Have a wired, high-speed internet connection (download speed of 20 Mbps+).
• Familiarity with computer and Windows PC applications.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer claims in appropriate systems.
• Follow all required scripts, policies, and procedures.

Skills

Customer service orientation

Problem solving

Communication skills

Organizational skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a dedicated Customer Service Representative in Killeen, TX. This full-time & part-time on-site position involves supporting inbound projects and troubleshooting basic technical issues.

Ideal candidates are natural problem solvers who excel in customer relations and can multi-task in a fast-paced environment. Responsibilities include engaging with customers, documenting claims, and adhering to company policies.

Qualifications include a high school diploma and effective communication skills. Join us to help build strong customer relationships.