Customer Service Specialist - Inbound/Outbound Support

MCI; Killeen (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Casual Dress Code

Fun, Engaging Work Environment

Job summary

MCI is seeking a Customer Service Representative in Killeen, TX to handle inbound/outbound customer interactions, provide solutions, and process claims using internal systems. The role emphasizes accuracy, adherence to scripts, and strong communication in a fast-paced call center environment.

Ideal candidates have a high school diploma, English fluency, fast typing, data-entry skills, and reliable internet.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Fluent in English (spoken and written).
• Typing speed of at least 20 words per minute.
• Proficient in data entry and basic computer use.
• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Comfortable navigating Windows PC applications and learning new systems.
• Reliable high-speed wired internet connection (minimum 20Mbps).
• Strong communication and organizational skills.
• Dependable with excellent attendance and punctuality.
• Skilled in troubleshooting and resolving customer concerns.
• Customer-focused with empathy, patience, and responsiveness.
• Able to multitask, stay focused, and manage time independently.
• Team-oriented with a strong commitment to customer satisfaction.
• Thrives in a dynamic, fast-paced environment.
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues.

Responsibilities

• Manage inbound and outbound customer interactions with professionalism and courtesy.
• Actively listen to customer needs and provide effective, personalized solutions.
• Use internal systems to manage accounts and process claims accurately.
• Follow established scripts, policies, and procedures to ensure consistency.
• Leverage training and knowledge bases to respond to inquiries confidently.
• Maintain confidentiality and handle personal information responsibly.
• Escalate complex issues to the appropriate team when necessary.
• Strive for first-call resolution through effective problem-solving.
• Participate in training and stay current on system and process updates.
• Meet attendance and scheduling expectations consistently.

Skills

18 years or older

Fluent English

Typing 20 wpm

Data entry

Microsoft Office

Windows proficiency

Excellent communication

Attendance & punctuality

Troubleshooting

Customer-focused

Multitasking

Team-oriented

Education

High school diploma or equivalent

Tools

Excel

Word

PowerPoint

Outlook

Job description

MCI is seeking a Customer Service Representative in Killeen, TX to handle inbound/outbound customer interactions, provide solutions, and process claims using internal systems. The role emphasizes accuracy, adherence to scripts, and strong communication in a fast-paced call center environment.

Ideal candidates have a high school diploma, English fluency, fast typing, data-entry skills, and reliable internet.