Inside Sales & Customer Support - Commercial/Public Sector

MCI; Killeen (TX); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits after 90 days

Incentives and rewards

Job summary

MCI is seeking a Customer Service Representative in Killeen, Texas, to support inbound customer service and help desk operations. This role involves handling inquiries and troubleshooting basic technical issues while maintaining professional representation for well-known brands.

The ideal candidate should possess strong communication skills, a high school diploma, and experience in a customer service environment. Competitive pay and benefits including health coverage and paid time off are offered.

Qualifications

• Must be 18 years of age or older.
• Experience with computer data entry.
• Fluency in English.
• Wired high-speed internet connection.
• Ability to type 20+ words per minute accurately.

Responsibilities

• Support inbound customer service and help desk processing.
• Handle inquiries and troubleshoot basic technical issues.
• Document and process customer claims accurately.
• Attend training and meetings to stay updated.

Skills

Organizational skills

Communication skills

Customer-service orientation

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows PC applications

Job description

MCI is seeking a Customer Service Representative in Killeen, Texas, to support inbound customer service and help desk operations. This role involves handling inquiries and troubleshooting basic technical issues while maintaining professional representation for well-known brands.

The ideal candidate should possess strong communication skills, a high school diploma, and experience in a customer service environment. Competitive pay and benefits including health coverage and paid time off are offered.