Tech Support Specialist & Brand Ambassador

MCI; Killeen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health, dental, vision coverage

Competitive salary

Career growth opportunities

Paid training opportunities

Job summary

MCI is seeking Customer Service Representatives in Killeen, TX to provide exceptional inbound customer support for various sectors. This role includes troubleshooting inquiries and assisting customers in a fast-paced environment.

Ideal candidates will have a high school diploma, strong interpersonal skills, and reliable attendance. Competitive starting salaries and diverse benefits are offered, promoting career growth and work-life balance.

Qualifications

• Must be at least 18 years old.
• Typing speed of 20 words per minute or higher.
• Reliable attendance and punctuality are necessary.
• Strong conflict resolution and customer service skills.

Responsibilities

• Resolve customer issues efficiently and effectively.
• Utilize technology for account management tasks.
• Represent partner brands and assist customers with inquiries.
• Ensure first-call resolution through effective problem solving.

Skills

Organizational skills

Written communication

Oral communication

Problem-solving

Customer-service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows

Job description

MCI is seeking Customer Service Representatives in Killeen, TX to provide exceptional inbound customer support for various sectors. This role includes troubleshooting inquiries and assisting customers in a fast-paced environment.

Ideal candidates will have a high school diploma, strong interpersonal skills, and reliable attendance. Competitive starting salaries and diverse benefits are offered, promoting career growth and work-life balance.