Customer Care Specialist — Inbound/Outbound

MCI; Killeen (TX); Hybrid; USD 30,000 - 42,000; Full time

Job summary

MCI is seeking a Call Center Representative in Killeen, TX to support inbound and outbound customer service and sales projects for a wide variety of clients. You will handle inquiries, assist with customer questions, and upsell products and services.

You should be a natural problem solver with a customer‑first mindset, capable of researching information, following scripts, and documenting interactions accurately. Training and advancement opportunities are available as you grow with the team.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing swiftly and accurately (20+ wpm).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Strong customer service orientation and problem-solving ability.
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problem solving and effective call handling.
• Research systems to find missing information and coordinate with other departments when needed.
• Accurately document and process customer claims in appropriate systems.
• Lead fact-finding discussions to determine the best options for the customer.
• Utilize knowledge base and training to answer questions while following scripts and policies.
• Comply with confidentiality requirements and personal information handling.
• Escalate customer issues to the appropriate staff for resolution.
• Attend meetings and training to stay up-to-date on program knowledge, systems, and processes.
• Adhere to attendance and work schedule requirements.

Skills

Customer service

Communication

Typing 20+ wpm

MS Office

Windows OS

Attendance reliability

Problem solving

Team orientation

Education

High school diploma

Tools

Microsoft Office

Job description

MCI is seeking a Call Center Representative in Killeen, TX to support inbound and outbound customer service and sales projects for a wide variety of clients. You will handle inquiries, assist with customer questions, and upsell products and services.

You should be a natural problem solver with a customer‑first mindset, capable of researching information, following scripts, and documenting interactions accurately. Training and advancement opportunities are available as you grow with the team.