Inbound Sales Specialist - Impactful Customer Care

American Red Cross; Ohio; On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Health Spending Accounts

Flexible Spending Accounts

Paid time off 15 days/year

Holidays 11 days

401K with up to 6% match

Paid Family Leave

Employee Assistance

Job summary

The American Red Cross is seeking an energetic sales-oriented agent to handle inbound calls and consult with customers about training courses and Store products. You will drive revenue by recommending appropriate offerings and processing orders in Salesforce.

Qualifications include 1 year of call center sales, strong communication and negotiation skills, and proficiency with MS Office and Salesforce. This role emphasizes customer service and teamwork within a dynamic environment.

Qualifications

• Education: High school diploma/GED; higher education a plus.
• Minimum of 1 year of sales experience within a call center.
• Ability to multi-task across multi-system platforms.
• Strong influence and negotiation skills are a plus.
• Intermediate MS Office and Salesforce.com experience.

Responsibilities

• Handle inbound calls for customers interested in training courses or Red Cross Store products.
• Act as consultant to uncover customer training and Red Cross retail product needs.
• Recommend and sell training/classes and store products based on customer needs.
• Handle credit card transactions and place orders through Sales systems.
• Accurately document and update all cases in Salesforce.
• Upsell Red Cross Store products that complement class enrollment.
• Handle returns, exchanges or cancellations following policies.
• Answer customer questions about classes or products.
• Attain Training revenue of $325K per year and Retail revenue of $80K per year.

Skills

Sales experience

Communication

Negotiation

Multi-tasking

Empathy

Customer service

Attention to detail

Time management

Education

High school diploma or GED

Tools

Salesforce

MS Office

Job description

The American Red Cross is seeking an energetic sales-oriented agent to handle inbound calls and consult with customers about training courses and Store products. You will drive revenue by recommending appropriate offerings and processing orders in Salesforce.

Qualifications include 1 year of call center sales, strong communication and negotiation skills, and proficiency with MS Office and Salesforce. This role emphasizes customer service and teamwork within a dynamic environment.