Inbound Sales Rep - Bilingual (Spanish)

Jobtome; Archdale (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking an energetic sales-oriented team member to connect customers with the right Spectrum bundles, including cable, internet, home phone and mobile services. You will educate buyers on product features, build rapport, and drive retention while supporting a smooth purchasing experience.

With qualifying sales and customer service experience, you can meet weekly targets and thrive in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1+ year of sales experience, preferably in voice, data or video solutions or 0.5 years of internal billing agent experience with sales success.
• 1+ year of customer service or call center experience.
• 0.5 years of sales experience or 0.25 years demonstrated sales success at Spectrum.
• English and Spanish fluency.
• Strong understanding of cable communications products.
• Familiarity with billing systems.
• Proven computer proficiency.

Responsibilities

• Engage customers by evaluating needs and recommending Spectrum products and services.
• Educate customers on product features and benefits, promoting bundled solutions for value.
• Consistently achieve weekly and monthly sales targets.
• Build trust with new, existing and former customers for loyalty.
• Address retention calls and resolve billing inquiries to retain customers.
• Maintain up-to-date knowledge of Spectrum campaigns and pricing to answer questions.
• Demonstrate professionalism and courtesy in every interaction.

Skills

Bilingual Spanish

Needs analysis

Objection handling

Closing sales

Customer service

Cable products

Multitasking

Computer proficiency

Education

High school diploma or equivalent

Tools

Billing systems

Job description

Spectrum is seeking an energetic sales-oriented team member to connect customers with the right Spectrum bundles, including cable, internet, home phone and mobile services. You will educate buyers on product features, build rapport, and drive retention while supporting a smooth purchasing experience.

With qualifying sales and customer service experience, you can meet weekly targets and thrive in a fast-paced environment.