Bilingual Inbound Sales Rep (Spanish) – Cable & Internet

Jobtome; Graham (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking a sales-focused representative to connect customers with Spectrum products and solutions. The role involves assessing needs, promoting bundles, and driving satisfaction and retention.

You will work in an office setting with variable hours, including weekends and holidays, supporting a broad customer base in the U.S. Expect competitive pay starting at $20/hour plus incentives, with top performers earning over $110,000 annually.

Qualifications

• High school diploma or equivalent is required.
• 1+ year of sales experience, preferably in voice, data or video solutions or 0.5 years of internal billing agent experience with sales success.
• 1+ year of customer service or call center experience.
• 0.5 years of sales experience or 0.25 years demonstrated sales success at Spectrum.

Responsibilities

• Engage customers by evaluating needs and recommending Spectrum products and services.
• Educate customers on product features and benefits, promoting bundled solutions for maximum value.
• Consistently achieve weekly and monthly sales targets by applying effective sales techniques.
• Build trust and rapport with new, existing and former customers to encourage long-term loyalty.
• Address retention calls and resolve billing inquiries, ensuring customer satisfaction and retention.
• Maintain up-to-date knowledge of Spectrum campaigns, pricing and product offerings to answer all customer questions.
• Demonstrate professionalism and courtesy in every interaction, supporting efforts to simplify the purchasing experience.

Skills

Bilingual English/Spanish

Cable products knowledge

Needs analysis

Closing sales

Customer service

Education

High school diploma or equivalent

Tools

Billing systems

Job description

Spectrum is seeking a sales-focused representative to connect customers with Spectrum products and solutions. The role involves assessing needs, promoting bundles, and driving satisfaction and retention.

You will work in an office setting with variable hours, including weekends and holidays, supporting a broad customer base in the U.S. Expect competitive pay starting at $20/hour plus incentives, with top performers earning over $110,000 annually.