Bilingual Inbound Sales Specialist — $110K+ with Incentives

Jobtome; Jamestown Township (IA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives and performance bonuses

Job summary

Spectrum is seeking a motivated sales-oriented associate to guide customers in selecting Spectrum cable, internet, home phone and mobile services. You will educate on features, promote bundled options, and work toward retention and upsell goals.

You’ll engage customers in a fast-paced environment, handling inquiries, processing orders, and contributing to a positive purchasing experience. Fluency in English and Spanish is required.

Qualifications

• High school diploma or equivalent required.
• 1+ year sales experience; 0.5 year billing agent experience with sales success is considered.
• 1+ year of customer service or call center experience.
• Bilingual Spanish and English proficiency.

Responsibilities

• Engage customers by evaluating needs and recommending Spectrum products and services.
• Educate customers on product features and benefits; promote bundled solutions.
• Achieve weekly and monthly sales targets using effective sales techniques.
• Build trust with new, existing and former customers to encourage loyalty.
• Address retention calls and resolve billing inquiries to ensure satisfaction.
• Stay up-to-date on Spectrum campaigns, pricing and offerings to answer questions.
• Maintain professionalism and support a smooth purchasing experience.

Skills

Bilingual: Spanish

Customer service

Sales

Needs analysis

Objection handling

Closing sales

Verbal communication

Education

High school diploma or equivalent

Tools

Billing systems

Job description

Spectrum is seeking a motivated sales-oriented associate to guide customers in selecting Spectrum cable, internet, home phone and mobile services. You will educate on features, promote bundled options, and work toward retention and upsell goals.

You’ll engage customers in a fast-paced environment, handling inquiries, processing orders, and contributing to a positive purchasing experience. Fluency in English and Spanish is required.