Bilingual Inbound Sales Specialist - Spanish/English

Jobtome; Sedalia (MO); On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Free Spectrum services

Employee discounts

Job summary

Spectrum is seeking a motivated professional to connect customers with the right Spectrum bundles, balancing internet, TV, phone and mobile products. You’ll guide needs analysis, educate on features, and aim to consistently meet sales goals while delivering excellent service.

This on-site role requires English and Spanish proficiency, a high school diploma, and at least one year of sales or customer service experience.

Qualifications

• High school diploma or equivalent.
• +1 year of sales experience in telecom or related fields.
• +1 year of customer service or call center experience.
• 0.5 years of sales experience or 0.25 years demonstrated sales success at Spectrum.

Responsibilities

• Engage customers by evaluating needs and recommending Spectrum products and services.
• Educate customers on product features and benefits, promoting bundled solutions for maximum value.
• Consistently achieve weekly and monthly sales targets by applying effective sales techniques.
• Build trust and rapport with new, existing and former customers to encourage long-term loyalty.
• Address retention calls and resolve billing inquiries, ensuring customer satisfaction and retention.
• Maintain up-to-date knowledge of Spectrum campaigns, pricing and product offerings to answer all customer questions.
• Demonstrate professionalism and courtesy in every interaction, supporting efforts to simplify the purchasing experience.

Skills

Bilingual Spanish

Communication skills

Customer service

Multitasking

Education

High School Diploma

Tools

Billing systems

Job description

Spectrum is seeking a motivated professional to connect customers with the right Spectrum bundles, balancing internet, TV, phone and mobile products. You’ll guide needs analysis, educate on features, and aim to consistently meet sales goals while delivering excellent service.

This on-site role requires English and Spanish proficiency, a high school diploma, and at least one year of sales or customer service experience.