Inbound Sales Qualification Associate

SelectQuote, Inc.; Indiana (PA); Remote; USD 40,000 - 52,000; Full time

Job summary

SelectQuote, Inc. is seeking a Sales Qualification Associate to engage inbound prospects, understand their needs, and articulate SelectQuote's value while qualifying customers for transfer to licensed agents.

This unlicensed sales role emphasizes strong communication, resilience, and the ability to meet measurable goals in a fast-paced environment. Strong coaching and potential growth into additional sales roles are highlighted.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication, active listening, and reading comprehension.
• Ability to communicate clearly, confidently, and conversationally over the phone.
• Ability to think on your feet and respond to customer concerns.
• Competitive, goal-oriented, and motivated by measurable results.

Responsibilities

• Handle inbound calls, averaging approximately 200 calls per day.
• Create a confident, energetic, professional, and conversational customer experience.
• Build rapport, actively listen, ask effective questions, and understand customer needs.
• Explain SelectQuote's value proposition and qualify customers for transfer to a licensed agent.
• Handle and overcome objections, hesitation, and stalls to move qualified customers forward.
• Maintain conversational engagement and avoid unnecessary pauses or dead air.
• Follow heavily scripted conversations, processes, and instructions accurately while keeping conversations natural.
• Meet or exceed transfer goals and other performance-based KPIs.
• Accept coaching and demonstrate the ability to apply feedback.
• Adapt to changes and remain productive in a fast-paced, high-volume environment.

Skills

Verbal communication

Active listening

Reading comprehension

Phone communication

Resilience

Education

High school diploma or equivalent

Job description

SelectQuote, Inc. is seeking a Sales Qualification Associate to engage inbound prospects, understand their needs, and articulate SelectQuote's value while qualifying customers for transfer to licensed agents.

This unlicensed sales role emphasizes strong communication, resilience, and the ability to meet measurable goals in a fast-paced environment. Strong coaching and potential growth into additional sales roles are highlighted.