Inbound Sales Qualification Specialist

SelectQuote, Inc.; West Virginia; On-site; USD 32,000 - 52,000; Full time

Job summary

SelectQuote, Inc. is seeking a Sales Qualification Associate to be the first sales contact for consumers evaluating insurance products.

This unlicensed, high-volume role focuses on understanding client needs, communicating value, handling objections, and qualifying customers for transfer to licensed agents. Expect to handle a large inbound call volume, around two hundred calls per day, demonstrate energy, adaptability, and coachability, and pursue measurable goals with coaching to advance into

Qualifications

• Strong verbal communication, active listening and reading comprehension are required.
• Clear, confident phone communication is essential for success.
• Ability to respond effectively to customer concerns and objections.
• Competitive, goal-oriented mindset with comfort in a sales-driven environment.
• Previous sales, call center, or performance-based customer-facing experience preferred.

Responsibilities

• Handle primarily inbound calls, averaging ~200 calls per day.
• Create a confident, energetic, professional customer experience.
• Build rapport, actively listen, ask questions, understand customer needs.
• Explain value proposition and qualify customers for transfer to a licensed agent.
• Overcome objections and move qualified customers forward.
• Maintain engagement and follow scripted processes while sounding natural.
• Meet or exceed transfer goals and other KPIs.
• Take coaching and apply feedback, adapting to changes in a fast-paced setting.

Skills

Verbal communication

Active listening

Reading comprehension

Phone communication

Objection handling

Goal-oriented

Sales experience

Education

High school diploma or equivalent

Job description

SelectQuote, Inc. is seeking a Sales Qualification Associate to be the first sales contact for consumers evaluating insurance products.

This unlicensed, high-volume role focuses on understanding client needs, communicating value, handling objections, and qualifying customers for transfer to licensed agents. Expect to handle a large inbound call volume, around two hundred calls per day, demonstrate energy, adaptability, and coachability, and pursue measurable goals with coaching to advance into