Inbound Sales & Customer Solutions Specialist

Jobtome; Stanley (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is hiring for a Sales and Customer Solutions Representative in one of our U.S. call centers. You will handle inbound calls, resolve billing and service issues, and look for opportunities to upsell Spectrum products while delivering exceptional customer experiences.

The role is based in a Spectrum call center environment with Monday–Friday hours. You will be part of a team that values problem solving, professionalism, and customer satisfaction, with access to a broad spectrum of employee

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Excellent communication in a professional manner.
• Flexible schedule with overtime as requested.
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile.
• Ability to use computer and multiple software applications simultaneously.
• Proven sales success track record.

Responsibilities

• Be the first point of contact for customers, handling inbound calls and resolving issues.
• Investigate concerns and provide real-time solutions while maintaining professionalism.
• Identify opportunities to upsell or cross-sell products and services.
• Master order processing within the billing system for retained accounts and new sales.
• Explain Spectrum products clearly and stay informed about competitors.

Skills

English proficiency

Sales experience

Communication skills

Flexibility

Telecom product knowledge

Computer proficiency

Multitasking with software

Sales track record

Education

High school diploma or equivalent

Job description

Spectrum is hiring for a Sales and Customer Solutions Representative in one of our U.S. call centers. You will handle inbound calls, resolve billing and service issues, and look for opportunities to upsell Spectrum products while delivering exceptional customer experiences.

The role is based in a Spectrum call center environment with Monday–Friday hours. You will be part of a team that values problem solving, professionalism, and customer satisfaction, with access to a broad spectrum of employee