Bilingual Sales & Customer Solutions Rep – In-Office

SPECTRUM; Matthews (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Lucrative incentives

Career growth opportunities

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to join our in-office call center team in Matthews, NC. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell or cross-sell Spectrum products and services while maintaining customer satisfaction.

This role requires a high school diploma, 1+ year of sales experience, and strong communication in English; bilingual Spanish is a plus.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Ability to communicate in a clear, professional manner.
• Bilingual in Spanish & English.

Responsibilities

• Serve as the first point of contact for customers in a call center role.
• Handle inbound calls, resolve issues in real time, and upsell/cross-sell products as appropriate.
• Explain products and services to customers and support billing inquiries and service questions.
• Master order processing within the billing system for retained accounts and new sales.
• Maintain professionalism and courtesy while meeting performance metrics.

Skills

Sales experience

English fluency

Bilingual (Spanish & English)

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to join our in-office call center team in Matthews, NC. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell or cross-sell Spectrum products and services while maintaining customer satisfaction.

This role requires a high school diploma, 1+ year of sales experience, and strong communication in English; bilingual Spanish is a plus.