Entry-Level Inbound Tech Support — Paid Training & Growth

MCI; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Job summary

MCI is seeking a Technical Support Representative in Dallas, TX. This entry-level position involves handling inbound and outbound interactions with residential and business customers, troubleshooting issues, and providing customer service.

The ideal candidate will possess strong communication skills, reliability, and the ability to solve problems. Compensation includes paid time off, health benefits, and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Strong team orientation and customer focus.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Research systems to find missing information as applicable.
• Comply with requirements surrounding confidential information.
• Attend meetings and training to stay up-to-date.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Problem-solving

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a Technical Support Representative in Dallas, TX. This entry-level position involves handling inbound and outbound interactions with residential and business customers, troubleshooting issues, and providing customer service.

The ideal candidate will possess strong communication skills, reliability, and the ability to solve problems. Compensation includes paid time off, health benefits, and opportunities for career growth.