Entry-Level Customer Support & Inbound Sales Agent

MCI; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI in Dallas, TX is seeking an Entry-Level Call Center Agent to manage inbound and outbound customer interactions with a focus on service and satisfaction. Ideal candidates will have strong organizational and communication skills and a customer-oriented mindset.

The role includes responsibilities such as resolving customer issues, maintaining accurate records, and adhering to service processes. MCI offers competitive compensation and comprehensive benefits.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problem solving and effective call handling.
• Accurately document and process customer claims in appropriate systems.
• Attend meetings and training to stay up-to-date on changes.

Skills

Organizational skills

Communication skills

Problem-solving

Customer service orientation

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI in Dallas, TX is seeking an Entry-Level Call Center Agent to manage inbound and outbound customer interactions with a focus on service and satisfaction. Ideal candidates will have strong organizational and communication skills and a customer-oriented mindset.

The role includes responsibilities such as resolving customer issues, maintaining accurate records, and adhering to service processes. MCI offers competitive compensation and comprehensive benefits.