Inbound Call Center Specialist — Growth & Training Included

Valor Intelligent Processing; United States; Hybrid; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is hiring for an entry-level Customer Service Representative to support inbound and outbound calls with a focus on accuracy and empathy. The role offers paid training, a pathway to growth, and a comprehensive benefits package.

A reliable internet connection and MS Office proficiency are required, with strong communication as a key trait. The position supports flexible work arrangements across locations, emphasizing customer satisfaction and professional development within a fast-paced

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Experience with data entry and computer-based systems.
• Fluent in spoken and written English.
• Wired high-speed internet connection (Download speed of 20Mbps+).
• Strong organizational, written, and verbal communication skills.
• Typing speed of 20+ WPM.
• Ability to work scheduled shifts, including during training.
• Microsoft Office Suite proficiency (Excel, Word, Outlook, PowerPoint).
• Familiarity with Windows PC applications and ability to learn new systems.
• Highly reliable with consistent attendance and punctuality.
• Strong problem-solving, conflict resolution, and negotiation skills.
• Customer service-oriented: empathetic, responsive, patient, and conscientious.
• Ability to multi-task, self-manage, and stay focused.
• Comfortable working in a fast-paced, dynamic environment.
• Excellent interpersonal skills and ability to build rapport with customers and team members.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen actively to customers, understand their needs, and resolve issues effectively.
• Research systems to locate missing information and coordinate with other departments as needed.
• Follow client-specific processes and perform all tasks with professionalism.
• Use internal systems and tools to manage customer accounts and process claims.
• Accurately document customer interactions and outcomes in appropriate systems.
• Follow required scripts, policies, and procedures to ensure consistency and compliance.
• Use training and knowledge base resources to answer customer questions accurately.
• Maintain confidentiality and comply with data protection requirements.
• Escalate unresolved or complex issues to the appropriate team or supervisor.
• Strive for first-call resolution through effective problem-solving and call handling.
• Attend meetings and training sessions to stay current on updates to systems and processes.
• Adhere to all attendance and scheduling requirements.

Skills

English fluency

Data entry

Typing 20+ WPM

Customer service

Strong communication

Microsoft Office

Windows familiarity

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is hiring for an entry-level Customer Service Representative to support inbound and outbound calls with a focus on accuracy and empathy. The role offers paid training, a pathway to growth, and a comprehensive benefits package.

A reliable internet connection and MS Office proficiency are required, with strong communication as a key trait. The position supports flexible work arrangements across locations, emphasizing customer satisfaction and professional development within a fast-paced