Inbound Customer Support Agent - Flexible Schedule & Growth

Enterprise Call Center; Bismarck (ND); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid training

W2 employment

Paid time off

Supplemental insurance

MDLive telehealth

Performance incentives

Career advancement

Job summary

Genesis Call Center is hiring Customer Service Agents to handle inbound interactions for major brands. You will assist customers with questions, service requests, account needs, and product support, using guided systems to ensure quality and brand alignment.

This role offers flexible scheduling after certification, paid training, and a stable W-2 employment structure with benefits. Bilingual Spanish/English is preferred but not required, and prior call center experience is a plus.

Qualifications

• High school diploma or GED required.
• Authorized to work in the United States.
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Ability to follow detailed processes and meet performance expectations.
• Strong communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and remain accountable to schedules.
• Preferred: prior call center or customer service experience.
• Bilingual (Spanish/English) preferred but not required.

Responsibilities

• Handle inbound interactions for major brands.
• Assist customers with questions, service requests, account needs, and product support.
• Use guided systems to deliver high-quality customer care.
• Maintain professionalism, accuracy, and brand alignment.
• Flexible scheduling options after certification.

Skills

Communication

Active listening

Process adherence

Independent worker

Time management

Education

High school diploma or GED

Tools

Computer applications

Job description

Genesis Call Center is hiring Customer Service Agents to handle inbound interactions for major brands. You will assist customers with questions, service requests, account needs, and product support, using guided systems to ensure quality and brand alignment.

This role offers flexible scheduling after certification, paid training, and a stable W-2 employment structure with benefits. Bilingual Spanish/English is preferred but not required, and prior call center experience is a plus.