Customer Service Agent: Flexible Scheduling & Paid Training

Enterprise Call Center; Lawton (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

W2 employment structure

Paid time off and supplemental保险

Job summary

Genesis Call Center is hiring service-focused individuals to join our team as Customer Service Agents. You will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support, using guided systems to deliver high-quality care.

This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Qualifications

• High school diploma or GED
• Must be at least 18 years of age
• Authorized to work in the United States
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
• Ability to follow detailed processes and meet performance expectations
• Strong communication and active listening skills
• Comfortable navigating computer applications and web-based tools
• Ability to work independently and remain accountable to schedules
• Preferred: Prior call center or customer service experience
• Bilingual (Spanish/English) preferred but not required
• Familiarity with phone-based or computer-based support environments

Responsibilities

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
• Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.
• This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Job description

Genesis Call Center is hiring service-focused individuals to join our team as Customer Service Agents. You will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support, using guided systems to deliver high-quality care.

This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.