Customer Service Agent | Flexible Schedule & Career Growth

Enterprise Call Center

Ogden (UT)

On-site

USD 32,000 - 42,000

Full time

13 days ago

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Benefits offered by this job

Paid training

W2 employment

Paid time off

Supplemental insurance (Aflac)

Telehealth access

Job summary

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.

We hire service-focused individuals as Customer Service Agents to handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support, using guided systems for accurate, brand-aligned care.

Qualifications

Must have high school diploma or GED.
Must be at least 18 years old.
Authorized to work in the United States.
U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
Ability to follow detailed processes and meet performance expectations.
Excellent communication and active listening skills.
Comfortable navigating computer applications and web-based tools.
Ability to work independently and stay accountable to schedules.
Preferred: prior call center or customer service experience.
Preferred: bilingual Spanish/English.

Responsibilities

Handle inbound interactions for major brands and assist customers with questions, service requests, account needs, and product support.
Deliver high-quality customer care using guided systems while maintaining professionalism and brand alignment.
Work with scheduling flexibility after certification.