Customer Service Agent | Flexible Schedule & Career Growth

Enterprise Call Center; Ogden (UT); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Paid training

W2 employment

Paid time off

Supplemental insurance (Aflac)

Telehealth access

Zusammenfassung

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.

We hire service-focused individuals as Customer Service Agents to handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support, using guided systems for accurate, brand-aligned care.

Qualifikationen

• Must have high school diploma or GED.
• Must be at least 18 years old.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Ability to follow detailed processes and meet performance expectations.
• Excellent communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and stay accountable to schedules.
• Preferred: prior call center or customer service experience.
• Preferred: bilingual Spanish/English.

Aufgaben

• Handle inbound interactions for major brands and assist customers with questions, service requests, account needs, and product support.
• Deliver high-quality customer care using guided systems while maintaining professionalism and brand alignment.
• Work with scheduling flexibility after certification.

Kenntnisse

Strong communication

Active listening

Computer navigation

Independent work

Detail-oriented processes

Bilingual (Spanish/English)

Ausbildung

High school diploma or GED

Jobbeschreibung

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.

We hire service-focused individuals as Customer Service Agents to handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support, using guided systems for accurate, brand-aligned care.