Inbound Customer Service & Sales Specialist

Grayba; Orlando (FL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Job summary

Graybar is hiring a Customer Service Representative in Orlando, FL. You will serve as a key contact for customers, entering orders, handling requests and providing timely, courteous support.

The role emphasizes professional communication, order entry, and product selection assistance on inbound calls. Strong communication and customer service skills are essential, with retail or counter sales experience preferred.

Qualifications

• Strong communication skills.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• Some retail or counter sales experience preferred.

Responsibilities

• Ensure every customer experience is top notch.
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
• Sell Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Communication

Customer service

Problem solving

Retail experience

Education

High School education

Bachelor's degree preferred

Job description

Graybar is hiring a Customer Service Representative in Orlando, FL. You will serve as a key contact for customers, entering orders, handling requests and providing timely, courteous support.

The role emphasizes professional communication, order entry, and product selection assistance on inbound calls. Strong communication and customer service skills are essential, with retail or counter sales experience preferred.