Inbound Sales & Customer Support Specialist

Grayba; Brooklyn Park (MN); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Prescription Drug coverage

Life Insurance

Flexible Spending Accounts

Disability Benefits

Profit Sharing

401(k) match

Paid Vacation & Sick Days

Paid Holidays

Wellness Day

Community Time Off

Educational Reimbursement

Job summary

Graybar is hiring a Customer Service Representative to act as a main liaison with customers, ensuring satisfaction through timely and courteous service. You will handle calls, enter orders and assist with product selection and price coordination.

We offer extensive benefits and an employee stock ownership plan, with a focus on work-life balance and growth within Graybar’s nationwide network.

Qualifications

• Must communicate clearly and professionally with customers.
• Ability to handle a variety of customer situations with tact.
• Prior retail or counter sales exposure is preferred.
• Educational preference: high school diploma or equivalent; 2/4 year degree is a plus.

Responsibilities

• Handle inbound and outbound customer calls and written correspondence.
• Enter orders, process requests and provide timely support.
• Assist customers with product selection and application guidance.
• Coordinate order entry, pricing, expediting, billing, and credits.
• Support claims and ensure follow-up on customer issues.

Skills

Strong communication

Customer service orientation

Retail or counter sales experience

Time management

Education

High School or equivalent; 2/4 year degree preferred

Job description

Graybar is hiring a Customer Service Representative to act as a main liaison with customers, ensuring satisfaction through timely and courteous service. You will handle calls, enter orders and assist with product selection and price coordination.

We offer extensive benefits and an employee stock ownership plan, with a focus on work-life balance and growth within Graybar’s nationwide network.