Customer Service & Sales Support Specialist

Grayba; Daytona Beach (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employee ownership program

Profit sharing plans

Paid vacation & sick days

Paid holidays

Job summary

Graybar is seeking a Customer Service Representative in Daytona Beach, FL. You will be the primary contact for customers, entering orders, answering inquiries, and ensuring timely follow-up to resolve issues.

The role emphasizes selling Graybar goods, assisting with product selection, and coordinating service requests such as pricing, expediting, billing and credits. High School education required; 2- or 4-year degree preferred.

Qualifications

• Strong communication skills.
• Some retail or counter sales experience preferred.
• High School education; 2- or 4-year degree preferred.

Responsibilities

• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Strong communication skills

Customer service mindset

Sales aptitude

Organization

Education

High School education

2 year or 4 year degree preferred

Job description

Graybar is seeking a Customer Service Representative in Daytona Beach, FL. You will be the primary contact for customers, entering orders, answering inquiries, and ensuring timely follow-up to resolve issues.

The role emphasizes selling Graybar goods, assisting with product selection, and coordinating service requests such as pricing, expediting, billing and credits. High School education required; 2- or 4-year degree preferred.