Inbound Sales & Customer Experience Pro

Graybar; Orlando (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Prescription

Life Insurance

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Wellness Day

Educational Reimbursement

Career Development Programs

Employee Recognition Program

Job summary

Graybar in Orlando, FL is seeking a Customer Service Representative to be a primary liaison for customers, entering orders and addressing requests with timely, courteous support. You will handle calls and written communications, helping customers with product selection and application while coordinating orders and billing on a day-to-day basis.

The role emphasizes strong communication, tact, and a customer-first mindset, with opportunities to contribute to sales on inbound calls and to grow

Qualifications

• Strong communication skills.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• Some retail or counter sales experience preferred.
• High School education.
• 2 year or 4 year degree preferred.

Responsibilities

• Ensure every customer experience is top notch in quality.
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Strong communication skills

Ability to handle a variety ofCustomer

Education

High School education

2 year or 4 year degree preferred

Job description

Graybar in Orlando, FL is seeking a Customer Service Representative to be a primary liaison for customers, entering orders and addressing requests with timely, courteous support. You will handle calls and written communications, helping customers with product selection and application while coordinating orders and billing on a day-to-day basis.

The role emphasizes strong communication, tact, and a customer-first mindset, with opportunities to contribute to sales on inbound calls and to grow