Inbound Customer Service & Solutions Specialist

Graybar Electric Company; Tampa (FL); On-site; USD 21,207 - 30,204; Full time

Benefits offered by this job

Employee stock ownership plan

Medical, Dental, Vision benefits

Life Insurance

401(k) with company match

Job summary

Graybar Electric Company in Tampa, FL is seeking a Customer Service Representative to serve as a key liaison for customers, entering orders, handling requests and providing timely, professional service. You will interact with customers on an ongoing basis, ensuring high-quality experiences and supporting product selection.

The role emphasizes strong communication and a customer-first approach within a dynamic distribution environment.

Qualifications

• Strong communication skills.
• Some retail or counter sales experience preferred.
• High School education.
• 2 year or 4 year degree preferred.

Responsibilities

• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Strong communication skills

Education

High School education

2 year or 4 year degree preferred

Job description

Graybar Electric Company in Tampa, FL is seeking a Customer Service Representative to serve as a key liaison for customers, entering orders, handling requests and providing timely, professional service. You will interact with customers on an ongoing basis, ensuring high-quality experiences and supporting product selection.

The role emphasizes strong communication and a customer-first approach within a dynamic distribution environment.