Inbound Support & Sales Specialist

Graybar; Minneapolis (MN); On-site; USD 2,728,000 - 3,885,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

401(k) match

Paid vacation

Paid holidays

Wellness Day

Educational reimbursement

Career development

Job summary

Graybar is seeking a Customer Service Representative to serve as a key liaison for customers, ensuring total satisfaction and timely support. You will interact with customers, entering orders, handling requests, and providing professional, courteous assistance to resolve issues.

The role involves selling Graybar goods on inbound calls, assisting with product selection, and coordinating requests from order entry to billing. High school education required; degrees preferred.

Qualifications

• Strong communication skills required.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• Retail or counter sales experience preferred.
• Education: High School; college degree preferred.

Responsibilities

• Serve as a key contact and liaison for customers to ensure total satisfaction.
• Enter orders and handle requests in a timely, professional manner with follow-up on issues.
• Assist in selling Graybar goods and services on inbound calls.
• Provide product selection and application support.
• Coordinate service requests including order entry, pricing, expediting, billing, and credits.

Skills

Strong communication

Customer handling with tact

Retail or counter sales experience

Education

High School education

2 year or 4 year degree preferred

Job description

Graybar is seeking a Customer Service Representative to serve as a key liaison for customers, ensuring total satisfaction and timely support. You will interact with customers, entering orders, handling requests, and providing professional, courteous assistance to resolve issues.

The role involves selling Graybar goods on inbound calls, assisting with product selection, and coordinating requests from order entry to billing. High school education required; degrees preferred.