Inbound Customer Service Agent - Flexible Shifts & Paid Training

Remote Jobs; Macon (GA); Remote; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid training

Paid time off

Supplemental insurance (Aflac)

MDLive telehealth

Performance-based incentives

Career advancement opportunities

Job summary

Genesis Call Center is hiring Customer Service Agents to handle inbound customer inquiries for major brands. You will use guided systems to assist with questions, service requests, account needs, and product support, while maintaining professionalism and brand consistency.

The role offers flexible scheduling after certification, with paid training, W2 employment, and opportunities for advancement within a structured support organization.

Qualifications

• Excellent communication and active listening abilities.
• Ability to follow detailed procedures and meet performance standards.
• Comfort with navigating computer applications and web-based tools.

Responsibilities

• Handle inbound customer inquiries for major brands.
• Provide accurate information and resolve issues with professionalism.
• Utilize guided systems to support account needs and product questions.
• Maintain brand alignment and high-quality customer care.

Skills

Communication skills

Active listening

Detail-oriented

Follow detailed processes

Education

High school diploma or GED

Job description

Genesis Call Center is hiring Customer Service Agents to handle inbound customer inquiries for major brands. You will use guided systems to assist with questions, service requests, account needs, and product support, while maintaining professionalism and brand consistency.

The role offers flexible scheduling after certification, with paid training, W2 employment, and opportunities for advancement within a structured support organization.