Customer Service Agent: Flexible Scheduling & Paid Training

Enterprise Call Center; Rexburg (ID); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid training

Paid time off

Supplemental insurance (Aflac)

Telehealth access (MDLive)

Performance-based incentives

Career advancement opportunities

Job summary

Genesis Call Center in the United States is hiring customer service agents to handle inbound interactions for major brands, delivering high-quality care with professionalism and brand alignment.

This W2 role includes paid training, structured onboarding, schedule flexibility after certification, and clear pathways into QA, support, and leadership as you grow. The team values reliability and strong communication while following defined processes.

Qualifications

• High school diploma or GED.
• Must be at least 18 years of age.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Ability to follow detailed processes and meet performance expectations.
• Strong communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and remain accountable to schedules.
• Preferred: Prior call center or customer service experience.
• Preferred: Bilingual Spanish/English.

Responsibilities

• Handle inbound interactions for major brands.
• Assist customers with questions, service requests, account needs, and product support.
• Deliver high-quality customer care with professionalism, accuracy, and brand alignment.

Skills

Strong communication

Active listening

Following processes

Computer skills

Bilingual (Spanish/English)

Education

High school diploma or GED

Job description

Genesis Call Center in the United States is hiring customer service agents to handle inbound interactions for major brands, delivering high-quality care with professionalism and brand alignment.

This W2 role includes paid training, structured onboarding, schedule flexibility after certification, and clear pathways into QA, support, and leadership as you grow. The team values reliability and strong communication while following defined processes.