Inbound Customer Care Agent — Call Center Support

Enterprise Call Center; Ogden (UT); Presencial; USD 15 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Aflac insurance

MDLive access

Resumo da oferta

Genesis Call Center is seeking a detail-oriented Customer Service Representative for a full-time, hourly role in the United States. The CSR handles inbound inquiries for major brands, supports service requests and account needs, and ensures high-quality customer care using guided systems.

The role offers structured onboarding, paid training after client certification, and potential for schedule flexibility after certification, with a stable W2 employment setup and opportunities for growth within

Qualificações

• High school diploma or GED.
• Must be at least 18 years of age.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Bilingual (Spanish/English) preferred but not required.

Responsabilidades

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
• Use guided systems and resources to deliver high-quality customer care with professionalism, accuracy and brand alignment.
• Follow detailed processes and meet performance expectations.
• Assist with schedule flexibility after certification and participate in onboarding and client-specific assessments.

Conhecimentos

Communication

Active listening

Detail orientation

Computer skills

Independence

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Genesis Call Center is seeking a detail-oriented Customer Service Representative for a full-time, hourly role in the United States. The CSR handles inbound inquiries for major brands, supports service requests and account needs, and ensures high-quality customer care using guided systems.

The role offers structured onboarding, paid training after client certification, and potential for schedule flexibility after certification, with a stable W2 employment setup and opportunities for growth within