Customer Care Agent — Paid Training & Flexible Scheduling

Enterprise Call Center; Louisville (KY); On-site; USD 15,000 - 18,000; Full time

Job summary

Genesis Call Center is hiring Customer Service Agents in Louisville to handle inbound customer interactions for major brands. You will assist with questions, service requests, and account needs, using guided systems to ensure accurate, brand-aligned support.

The role offers paid training after client certification, flexible scheduling post-certification, and a clear path for advancement within a supportive W2 employment framework.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old.
• Authorized to work in the United States.
• U.S. resident (excluding specified states).
• Ability to follow detailed processes and meet performance expectations.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and stay accountable to schedules.
• Prior call center or customer service experience preferred.
• Bilingual (Spanish/English) preferred but not required.
• Familiarity with phone-based or computer-based support environments.

Responsibilities

• Handle inbound interactions for major brands and assist customers with questions, service requests, and account needs.
• Deliver high-quality customer care using guided systems while maintaining professionalism and brand alignment.
• Benefit from schedule flexibility after certification and opportunities for growth within the company.

Skills

Communication skills

Active listening

Follow processes

Education

High school diploma or GED

Job description

Genesis Call Center is hiring Customer Service Agents in Louisville to handle inbound customer interactions for major brands. You will assist with questions, service requests, and account needs, using guided systems to ensure accurate, brand-aligned support.

The role offers paid training after client certification, flexible scheduling post-certification, and a clear path for advancement within a supportive W2 employment framework.