Inbound Customer Care & Sales Support Specialist

Graybar; Jacksonville (FL); Sur place; USD 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Résumé du poste

Graybar in Jacksonville, FL is seeking a Customer Service Representative who will be a key contact for customers, handling orders, inquiries and support with professionalism. You will answer calls and emails, assist with product selection, process orders, pricing, and service requests while delivering top-notch service.

The role supports Graybar's customer-first culture and learning opportunities within the team. Shift is Monday–Friday, 8:00am–5:00pm.

Qualifications

• Strong communication and interpersonal skills are required.
• Able to handle diverse customer situations with tact and enthusiasm.
• Retail or counter sales experience is preferred.

Responsabilités

• Ensure every customer experience is top notch in quality.
• Handle inbound/outbound calls and written correspondence with timely follow-up.
• Actively assist in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate service requests including order entry, pricing, expediting, billing, and claims.

Connaissances

Strong communication

Customer service

Retail experience

Formation

High School

2– or 4-year degree preferred

Description du poste

Graybar in Jacksonville, FL is seeking a Customer Service Representative who will be a key contact for customers, handling orders, inquiries and support with professionalism. You will answer calls and emails, assist with product selection, process orders, pricing, and service requests while delivering top-notch service.

The role supports Graybar's customer-first culture and learning opportunities within the team. Shift is Monday–Friday, 8:00am–5:00pm.