Inbound Sales & Customer Support Specialist

Graybar; Wheeling (WV); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

401(k) with company match

Paid Vacation

Paid Holidays

Educational Reimbursement

Career Development Programs

Employee stock ownership

Job summary

Graybar is seeking a Customer Service Representative to be a key contact for customers, ensuring total satisfaction by greeting inquiries, entering orders, handling requests, and providing timely, courteous support. The role emphasizes accurate order processing and professional communication.

You will handle inbound calls and written correspondence, assist with product selection and application, and coordinate service requests including pricing, expediting, billing, order maintenance, credits

Qualifications

• Strong communication skills.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• Some retail or counter sales experience preferred.
• High School education.
• 2 year or 4 year degree preferred.

Responsibilities

• Ensure every customer experience is top notch in quality.
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Strong communication

Customer handling

Retail experience

Education

High School diploma

Associates or Bachelors preferred

Job description

Graybar is seeking a Customer Service Representative to be a key contact for customers, ensuring total satisfaction by greeting inquiries, entering orders, handling requests, and providing timely, courteous support. The role emphasizes accurate order processing and professional communication.

You will handle inbound calls and written correspondence, assist with product selection and application, and coordinate service requests including pricing, expediting, billing, order maintenance, credits