Inbound Customer Care Agent - Flexible Schedule & Growth

Enterprise Call Center; North Green (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Paid time off

Aflac supplemental insurance

MDLive telehealth

Performance incentives

Career advancement

Job summary

Genesis Call Center in the United States is hiring Customer Service Agents to handle inbound interactions for major brands, providing accurate, brand-aligned service and resolving account needs.

You'll train, certify, and join a structured team with paid training, flexible scheduling after certification, and opportunities for advancement. This role is W2 employment with benefits like paid time off, optional Aflac, and access to performance-based incentives.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old and authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Ability to follow detailed processes and meet performance expectations.

Responsibilities

• Handle inbound interactions for major brands, providing accurate customer care.
• Assist customers with questions, service requests, and account needs.
• Use guided systems to deliver high-quality, brand-aligned support.
• Participate in certification and paid training with schedule flexibility after cert.
• Pursue growth opportunities within a structured, W2 employment model.

Skills

Communication

Active listening

Work independently

Follow processes

Education

High school diploma or GED

Tools

Computer applications

Web-based tools

Job description

Genesis Call Center in the United States is hiring Customer Service Agents to handle inbound interactions for major brands, providing accurate, brand-aligned service and resolving account needs.

You'll train, certify, and join a structured team with paid training, flexible scheduling after certification, and opportunities for advancement. This role is W2 employment with benefits like paid time off, optional Aflac, and access to performance-based incentives.