Inbound Support Specialist — Flexible Schedule & Paid Training

Enterprise Call Center; Fargo (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Flexible scheduling after cert.

Paid time off

Supplemental insurance (Aflac)

MDLive telehealth access

Performance-based incentives

Career advancement paths

Job summary

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.

We are hiring service-focused individuals to join our team as Customer Service Agents handling inbound interactions for major brands with guided systems and resources to

Qualifications

• High school diploma or GED.
• Must be at least 18 years of age.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
• Ability to follow detailed processes and meet performance expectations
• Strong communication and active listening skills
• Comfortable navigating computer applications and web-based tools
• Ability to work independently and remain accountable to schedules
• Preferred: Prior call center or customer service experience
• Preferred: Bilingual (Spanish/English)
• Familiarity with phone-based or computer-based support environments

Responsibilities

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
• Use guided systems and resources to deliver high-quality customer care.
• Maintain professionalism, accuracy, and brand alignment.
• Enjoy schedule flexibility once certified and pursue growth within a stable, structured role.

Skills

Strong communication

Active listening

Computer literacy

Self-motivation

Bilingual (Spanish/English)

Education

High school diploma or GED

Job description

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.

We are hiring service-focused individuals to join our team as Customer Service Agents handling inbound interactions for major brands with guided systems and resources to