Delivery Station Customer Care Pro

Amazon Inc.; Bel Aire (KS); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station real-time support, help connect customers with experts, and ensure orders arrive on time. You’ll work at one of our last‑mile delivery warehouses, communicating with customers, warehouse teams, and delivery partners to resolve issues and deliver a great customer experience.

This role requires high school or equivalent, prior customer service experience, and proficiency with Microsoft Office; a 40+ hour work

Qualifications

• High school or equivalent required.
• Experience in customer service.
• Experience working with computers and Microsoft Office (Outlook, Word, Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience working with computer and web-based tools.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full‑Time (40+ hours per week) schedule.

Skills

Customer Service

Time Management

Computer & Web Tools

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station real-time support, help connect customers with experts, and ensure orders arrive on time. You’ll work at one of our last‑mile delivery warehouses, communicating with customers, warehouse teams, and delivery partners to resolve issues and deliver a great customer experience.

This role requires high school or equivalent, prior customer service experience, and proficiency with Microsoft Office; a 40+ hour work