In-Station Delivery Support Specialist

Amazon Inc.; Grand Rapids (MI); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate to provide in-station real-time, hands-on support ensuring timely deliveries. You will connect customers with experts, resolve issues, and communicate clearly across teams to enhance the customer experience.

This role is based at one of our last‑mile delivery warehouses, involving direct customer contact and collaboration with warehouse and delivery partners.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service and handling inquiries.
• Proficient with computers and MS Office (Outlook, Word, Excel).
• Experience prioritizing and delivering projects on time in a fast-paced environment.
• Experience with computer/web-based tools.

Responsibilities

• Communicate with customers directly in person, by phone, and by email.
• Empathize with customer needs and set appropriate expectations.
• Resolve issues and provide accurate information to customers.
• Draft clear written responses and communicate effectively.
• Work a flexible Full-Time schedule (40+ hours/week).
• Carry, lift up to 49 pounds and stand for long shifts.

Skills

Customer service

Communication

Computer basics

MS Office familiarity

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate to provide in-station real-time, hands-on support ensuring timely deliveries. You will connect customers with experts, resolve issues, and communicate clearly across teams to enhance the customer experience.

This role is based at one of our last‑mile delivery warehouses, involving direct customer contact and collaboration with warehouse and delivery partners.